TripCheckPoints — Support

Quick answers to common questions. If you don't see your issue here, email contact@d4enterprises.com and I'll help directly.

Getting Started

Plan a trip. Tap the + button on the trips screen to name a new trip. Open it and tap "Add stop" to search for a location or drop a pin on a map. Reorder stops by long-pressing a row in edit mode. Swipe left to delete a stop, swipe right to edit its name, address, or icon.

Start driving. Tap the Start trip button at the bottom. The app shows live distance and ETA to every remaining stop, and per-leg breakdowns including current traffic delays.

Mark stops as you go. Swipe left on a stop to mark it arrived. Swipe right to skip it. The list updates automatically.

Common Issues

ETAs aren't showing up

This is almost always a location-permission or GPS issue:

• Make sure you've granted location access. Settings → Privacy & Security → Location Services → TripCheckPoints → set to "While Using" or "Always."
• If you're indoors with no GPS lock, try moving outside or near a window. The app needs at least a rough fix to compute routes.
• Tap the refresh button (top right of the active trip screen) to force a fresh ETA fetch.

Why isn't my stop showing the right icon?

The app guesses an icon based on the stop's name. If the name doesn't include a recognizable brand or category, you'll see a generic pin. Swipe right on the stop in the trip detail view to pick an icon manually (Food, Fuel, Coffee, Hotel, etc.).

CarPlay isn't picking up the active trip

Make sure CarPlay is connected before starting the trip. If you started the trip first, tap End and start it again with the car connected. If your car shows other apps but not TripCheckPoints, check Settings → General → CarPlay → your car → enable TripCheckPoints in the available apps list.

My trip got cleared / reset

If you ended a trip, "arrived" and "skipped" markers reset so the trip can be reused next time. Your stops themselves are preserved. If your trip itself disappeared, get in touch — that should never happen, and I want to know about it.

Sharing a trip didn't open the app on my friend's phone

The recipient needs TripCheckPoints installed. The link will fall back to a web page with an "Open in TripCheckPoints" button if the app isn't there. Once they install it, tapping the link should open the app and show an import preview.

Privacy

TripCheckPoints stores all your data locally on your device. Nothing is uploaded to a server. Read the full privacy policy for details.

Still stuck?

Send an email to contact@d4enterprises.com. Please include:

• What you were trying to do
• What happened instead
• iPhone model + iOS version (Settings → General → About)
• A screenshot if it's a visual issue

Email support